This policy covers refunds for the Thynk Detailing $97/month plan that detailers pay Thynk Solutions for. It does not cover payments a detailer's own customers make to that detailer for bookings or memberships — see Section 4 below for how that's handled.
1. Building your app is free
Nothing is charged to build, explore, and set up your app. You only pay if you choose to activate it.
2. Your first 14 days are free
Activating starts a 14-day free trial. Cancel any time before it ends and you are never charged at all. We email you a reminder before the trial ends, so the first charge never comes as a surprise. This trial is your risk-free window — it replaces any separate money-back period.
3. Cancelling
You can cancel at any time, from inside your app. There is no cancellation fee and no long-term contract.
Cancel before your next billing date and you are not charged again. If you cancel after a payment has already gone through, that payment stands — you have been billed for that month of service, you keep full access for the rest of it, and the subscription then ends at the close of that billing period. We do not issue partial or prorated refunds for a month already underway.
3a. Billing mistakes
If we charge you in error — a duplicate charge, a charge after you cancelled, or an amount that does not match your plan — tell us and we will refund it in full, promptly. Outside of billing errors, payments are non-refundable as described in Section 3.
4. Payments your customers make to you
Membership payments and one-off booking payments that your customers make are paid directly to your own connected Stripe account — Thynk is not the seller of record for those and doesn't process refunds for them. Refund requests from your customers should go to you, and are handled under the membership terms you present to them at signup (the app shows this to your customers automatically when they join).
5. How to request a refund
Email hello@thynk-detailing.com with your business name and the email your account is under. We aim to process approved refunds within 5–10 business days, back to your original payment method.
6. Contact
Questions about this policy? Reach us at hello@thynk-detailing.com.